HOW DOES A CUSTOM SURFBOARD ORDER WORK?

THE PROCESS

We are committed to making highest quality, custom surfboards, manufactured from start to finish in our factory in Ventura, CA. Surfboards built by hand in the USA, using highest grade materials, are more costly and labor intensive to produce. Yet, this is the model that enables the shaper to maintain essential hands-on interaction with the design and production process, and which sustains the synergy of shaper and surfer for the best possible equipment.

How does a custom surfboard order work?

1 >> TALK WITH TODD :::

Todd will detail all aspects of your board design, model, dimensions, specs, fins, graphics, and price during this consultation & collaborate with you to get you dialed into the board that’s right for you. If you wish to discuss custom graphics please make sure to e-mail us examples of anything you want to reference during the phone call ahead of time. You can browse our art galleries herePlease be prepared to finalize all details of your custom order during this single one-on-one with Todd as we do not make changes to custom orders after the fact and this is the time during which Todd will be completely focused on your personal surfing journey, preferences & goalsConsults typically run 10-30 minutes & are limited to a maximum of 30 minutes.

2 >> ENJOY THE INTERACTION, HAVE THE CONVERSATION & BE HONEST :::

Don’t overthink it. Todd has been custom tuning boards for individual surfers of all experience levels in all sorts of conditions worldwide for 25 years & will ask you the questions he needs to know to properly advise you. Just make sure you answer honestly. The more info you provide to us about what you are riding now (ie. full dimensions/volume if available, etc) and your personal surfing journey, the better.

3 >> 50% DOWN PAYMENT :::

Custom orders are started with a down payment of 50%. We accept VISA, MASTERCARD, DISCOVER, AMEX, DEBIT/CHECK CARD, Zelle bank transfers to proctorsurf@gmail.com, money orders, wire transfers, and cash. All sales are final & down payment in non-refundable.

4 >> WE e-mail detailed pdf copies of your sales & work order to you following the consult :::

Charissa will process your down payment and e-mail you a detailed sales order & work order showing the board specifications, order details, payment & shipping information so you will have copies of all of this for your own records. You will also receive an invite to our customer portal where you can setup a password associated with your e-mail and can access your board order history, invoices and profile information with Proctor Surfboards at anytime. You can also message us from within the portal and process payments. PROCTOR SURFBOARDS CLIENT PORTAL

5 >> lead time & rush options :::

Custom orders are completed in approximately 4-12 weeks with our present level of demand, depending on a variety of variables. We offer various rush expedite options  for those who need a quicker or guaranteed turnaround. Standard turnaround time estimates are approximate & may fluctuate in order to maintain our vision for quality &  precision in light of high demand. We will call or e-mail you when your board is nearly finished. At that time we will process final payment and arrange for pickup or shipping, depending upon your preference.
If you’re eager to snap up a board on the quick & don’t want to wait for a custom detailed directly with Todd, you can purchase from this collection of stock boards regularly going through our production for the showroom. You’ll be able to select from a curated more limited list of popular models, options & dims to get what you want with a general lead time of approximately 1-2 weeks.

6 >> check in with charissa anytime for questions about your order. 20% off ‘todd’s picks’ accessories :::

Feel free to check in with Charissa at any time regarding the status of your custom order or with questions about accessories, the board, shipping, or anything else we can help you with. We offer a full line of board bags & socks, tail & front traction pads, fins, leashes, etc. selected specifically by Todd to best complement his boards in style, performance, functionality and quality. You can add on surf accessories to your custom board order at a 20% discount.